Отель Andromaches Holiday Apartments, 3

20 авг 2024 Natalia Terrible!!! Avoid them if you don't want your holiday to be ruined and your money to be stolen! The owner of the apartments complex is not familiar with the rules of the hotel business, he is alien to any qualities of humanity, he openly ignores the requirements of the Booking.com system to cancel or edit the reservation and refund for services not provided. He is a pathetic and cynical liar, a rude and insolent person who will eventually accuse you of slander and obscene communication. Guided solely by the desire to enrich himself, despite numerous verbal, phone, written appeals, despite several requests from the claims department of the Booking, the owner of the property appropriates the clients' funds when they ask fot cancelling this reservation 9 days before the date of arrival. I should clarify that this booking is one of 3 reservations made simultaneously with the intention of 4 elderly people staying for 11 days in 2 apartments. These are elderly people from a country where the war is ongoing, they came for a few days physical, moral and mental recovery. Totally we lost more than 1700 euros. The guests did not even check into the apartments as the information about the hotel on the website was incomplete and untrue in some parts. There is a steep road with a significant angle of inclination leading to the coast from the hotel, which means it is not suitable for walking for the elderly or people with disabilities. The owner was informed about this immediately upon arrival, and a refund was politely and reasonably asked. This was followed by repeated requests and demands from the Booking system, but all of them were cynically ignored. By the way, the guests were offered dark apartments located in a one-storey building that looked like a technical annexe (the website contains pictures of the interior of rooms in a multi-storey building, no explanation was provided). The guests left the hotel without checking in. But they did not return the money to us.